Support for our clients

F or new and existing clients, there are a number of ways to request support for your project or ongoing application, database, or website maintenance.

All clients should have received a support account based on your primary email when your project was begun. If you have not yet received your support login, please follow these instructions to do so.

Visit the ticket submission page (clicking this link will open a new window or tab), and send a request with your preferred email address and name with the category “Support account request.” Include any detail that will ensure your email is attached to the correct project, and click “Submit.” We’ll get you set up ASAP.

Once your support account is properly set up, you may file requests and tickets in any number of ways:

  • via the “Client Login” link on the upper right of this page, which takes you to the MySQL Remote support site.